Terms and Conditions

1. Free hearing checks

Free hearing checks are available for over 18s only. Only one free hearing check per customer per year. We reserve the right to cancel or vary this offer at any time without notice.

2. Our money-back guarantee

All our hearing aids  come with a 60-day money-back guarantee. This does not affect your statutory rights.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.  For further information about your statutory rights, you can contact your local Trading Standards Service or Citizens Advice Bureau.

3. Hearing aid warranties

Our warranty covers your hearing aid(s) against malfunction, breakdown and faulty workmanship. The warranty does not cover items such as ear moulds, receivers, remote controls or Bluetooth accessories.

Repairs or re-shells required due to misuse, accidental damage or loss of hearing aid are not covered by the warranty and would be chargeable. In addition, faults due to unauthorised repairs, wax or moisture are not covered by the warranty.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.  For further information about your statutory rights, you can contact your local Trading Standards Service or Citizens Advice Bureau.